Refund Policy
CANCELLATION CHARGES
If the Tour is canceled for any reason whatsoever, including cases of voluntary cancellation by the User, the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:
| SI.NO | The time period in which the cancellation is made | Charges |
| 1 | 15 days or more, prior to departure | Booking fee only |
| 2 | Between 14 and 12 days of departure | 10% of the fare |
| 3 | Between 11 and 9 days of departure | 25% of the fare |
| 4 | Between 8 and 6 days of departure | 50% of the fare |
| 5 | Between 5 and 3 days of departure | 75% of the fare |
| 6 | Within 2 days prior to the date of departure or no-show for any reason what-so-ever | 100% of the fare |
PAYMENT OF THE TOUR COST
Payment shall be made as per the payment schedule provided on the brochure, Email, or any other documented information as informed at the time of booking.
Payment can be made either online or by way of a Cash deposit to any nearest ItaMoto office as specified to the User which may vary based on the tour.
If any cash deposit towards the payment is dishonored after 6 hours of reservation, ItaMoto, without notice to the User, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy.
Final Tour booking vouchers and documents will be shared with the User only after the complete payment is made to ItaMoto by the User. A PAN Card copy will be required when payments amounting to Rs. 10,000/- or above are made in cash.
REFUNDS
ItaMoto is only a facilitator and any refund for any service(s) not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled to a refund is subject to ItaMoto receiving the amount from the said service provider. User acknowledges that ItaMoto shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of ItaMoto. In such events, the User shall directly approach the service provider for any claims.
In case the User makes any changes in their accommodation while on the Tour, ItaMoto shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the changes above made in the accommodation.
In the event of any delay in the refund beyond the period specified herein, the entire liability of ItaMoto shall be refunded of the said amount with interest calculated at the applicable bank rate till the date the refund is made.